Refund Policy

Criteria

1. You have taken an available exam, but did not score 70% or higher.

2. You were unable to schedule an exam in your area: neither Exam 460, 473, or 473-C have been offered in your area in the 12 months following purchase of this package.

3. You received a USPS employment rejection letter.

Procedures
For all refunds, you must call our customer service department at 1-800-914-1197 to receive a Return Authorization (RA) number which will be valid for 14 days; only one RA number will be issued per order. All package contents must be free of markings and tears. Used materials will NOT be accepted.

For a refund due to not passing the exam, the following conditions must be met:

1. You must provide a copy of your letter of ineligibility from the U.S. Postal Service.

2. Your Return Authorization (RA) number must be issued no more than 60 days after the postmark date on your letter of ineligibility.

For a refund involving an exam not being offered, the following conditions must be met:

1. You must have been willing to take Exam 460, 473, or 473-C.

2. There has not been testing scheduled at a site within a 100 mile radius of your home within 12 months of your purchase.

For a refund due to not being hired, the following conditions must be met:

1. You must provide a copy of your USPS employment rejection letter.

If the proper criteria have been met, your refund will be processed within 7 business days of receipt of the package and accompanying documentation. A Return Authorization (RA) number is required. You will be refunded the full package purchase price (excluding taxes, shipping & handling charges).

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