Emergency Dispatcher / 911 Operator Exam

Overview
The written Emergency Dispatcher/911 Operator exams are required for entry-level paid positions. The exams vary but all test your ability to read and understand English, as well as your capacity to learn and perform the work of an Emergency Dispatcher/911 Operator.

Most exams include questions about the following: understanding job information; rules and regulations to job situations; recognizing appropriate behavior in job situations. In addition to the written portion, you must also participate in an interview and a physical ability test in which you simulate a dispatcher’s actual job tasks.

Test Dates
Test dates vary. Contact the city administering your exam to learn when and where it is given.

Test Locations
The location of the test varies. Contact the city administering your exam to learn where you can take it.

Test Structure
The structure of the written Emergency Dispatcher/911 Operator Exam consists of two model exams. They are multiple choice, one 80 question/3 hour and another 120 question/2 hour 30 min testing on: typing, reading, comprehension, vocabulary, spelling, clerical accuracy, and more.

Scoring
You must achieve a mark of 70 percent in order to pass and move on to the next step of the application process - the physical test, medical examination, and psychological interview.